Terms and Conditions

1. Introduction

Welcome to Ensilk Creation. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Definitions

• "Company", "We", "Us", or "Our" refers to Ensilk Creation.
• "Customer", "You", or "Your" refers to the person accessing our website or purchasing our products.
• "Products" refers to the handcrafted kurtis and other items available for purchase on our website.
• "Website" refers to the Ensilk Creation online platform.

3. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the exclusive property of Ensilk Creation or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our prior written permission. Unauthorized use may result in legal action.

4. Use of Website

By using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these Terms.
• Not engage in any activity that could damage, disable, or impair the website's functionality.
• Not attempt to gain unauthorized access to any part of the website, server, or database.
• Not use any automated system or software to extract data from the website without our permission.
• Provide accurate and current information when creating an account or placing orders.

5. Product Information and Availability

We strive to provide accurate descriptions, images, and prices for all products. However, please note:

• Product colors may vary slightly due to screen display settings and the handcrafted nature of our products.
• All measurements are approximate and may have minor variations due to the handmade process.
• Product availability is subject to stock. We reserve the right to discontinue any product without prior notice.
• If an error occurs in product pricing or description, we will notify you and give you the option to confirm or cancel your order.

6. Orders and Payments

6.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

6.2 Payment

Payment must be made in full at the time of order placement. We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets. All payments are processed securely through trusted payment gateways.

6.3 Pricing and Currency

All prices are listed in Indian Rupees (INR) by default. For international customers, prices may be displayed in other currencies (USD, EUR, GBP, etc.) based on your location. Currency conversion rates are approximate and may vary based on current exchange rates. The final amount charged will be in the currency selected at checkout, and your bank or payment provider may apply additional conversion fees.

All prices are inclusive of applicable taxes (GST/VAT) unless otherwise stated. For international orders, additional customs duties, import taxes, or VAT may apply based on your country's regulations. These charges are the customer's responsibility and are not included in the product price.

Shipping charges are additional and will be calculated at checkout based on your delivery location and selected shipping method.

7. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery timelines, shipping charges, and delivery terms. We strive to deliver your orders within the estimated timeframe, but delays may occur due to unforeseen circumstances.

7.1 International Orders

For international orders, customers are responsible for:

• All customs duties, import taxes, and VAT applicable in their country
• Providing accurate shipping address and contact information
• Being available to receive the package during delivery hours
• Any additional fees charged by customs or delivery services

We are not responsible for delays caused by customs clearance or local delivery services. Delivery times for international orders are estimates and may vary based on customs processing times.

8. Returns, Exchanges, and Refunds

Our Returns and Exchange policy allows you to return or exchange products under specific conditions. Please refer to our Returns & Exchange Policy for complete details including timeframes, conditions, and procedures.

9. Limitation of Liability

To the maximum extent permitted by law, Ensilk Creation shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Any loss of profits, revenues, data, or use arising from your use of the website or products.
• Any damages resulting from unauthorized access to your account or personal information.
• Any delays or failures in delivery caused by third-party couriers or circumstances beyond our control.

Our total liability to you for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the product in question.

10. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Your data will be collected, stored, and processed in accordance with applicable data protection laws. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. User Accounts

When you create an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

12. Product Care and Warranty

Our handcrafted kurtis require special care to maintain their quality and appearance. Please follow the care instructions provided with each product. We do not warranty or guarantee that our products will be free from minor imperfections, as these are inherent characteristics of handcrafted items.

For any manufacturing defects or quality issues, please contact us within 7 days of delivery as per our Returns & Exchange Policy.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Ensilk Creation. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Ensilk Creation shall not be liable for any damage or loss caused by your use of any third-party content or services.

14. Force Majeure

Ensilk Creation shall not be liable for any failure to perform its obligations under these Terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemic, government restrictions, strikes, or failures of third-party services.

15. Indemnification

You agree to indemnify, defend, and hold harmless Ensilk Creation, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of the website, your violation of these Terms, or your violation of any third-party rights.

16. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website after any modifications indicates your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Returns & Exchange Policy, constitute the entire agreement between you and Ensilk Creation regarding your use of the website and purchase of products, superseding any prior agreements or understandings.

19. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

21. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.